SHIPPING & RETURNS

Term

 

We have a deadline for returns from the date the parcel delivered your order to the address indicated when making the purchase. You must notify about the return before they are met through one of our service channels:

 

- Request a return within the return period by email.

 

Terms

 

To be eligible for a return, the item must:

 

- Be unused and in the same condition that you received it. It must also be in its original packaging.

There are some situations where only partial refunds can be guaranteed:

 

- Any product that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.

 

If you want to return any of our products, you can do it in the following ways:

 

- Request a return within the return period by email.

 

Process

 

1. Refund of the money (only applies to cases of guarantee and withdrawal law): - Through transfer (savings account, checking account, savings on hand): it is carried out approximately within seven business days after receiving the product again in our warehouse. - Through reversal of the payment: fifteen business days after receiving the product in our warehouse. This reversal is on the account and order of your bank, any questions you should contact them directly. - Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product (s) will be delivered in a coupon for a new purchase. - Coupon to make a new purchase (This coupon is valid for six months from the date of creation).

 

2. Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product (s) will be delivered in a coupon for a new purchase.

 

3. Coupon to make a new purchase (This coupon is valid for six months from the date of creation).

Product conditions

 

The product must be returned in optimal condition, without traces of having been used, with the original labels or failing that, if they have already been removed, you must put them in the packaging. Once the product is received in our warehouse, we will verify its conditions and according to the results, you will be sent a new product or you will be given a coupon for a new purchase.

 

Products that apply for return:

 

- Hats - Jewelry

 

Money refund: Depending on the means of payment you have used for your purchase, the refund will be made through an electronic transfer or your credit card. Partial refunds will be processed by electronic transfer. Changes will be dispatched approximately 3 business days after receiving the product in the warehouse and the same times of a regular delivery will apply.

 

Shipping costs

 

The User may return at no cost, any product that has factory defects. Transportation costs and other costs involved in a return for reasons other than manufacturing defects will be covered by the customer.